Terms and Conditions for Man With Van Pinner
These Terms and Conditions set out the basis on which Man With Van Pinner provides domestic and commercial moving, delivery, transport, and associated removal services. By making a booking, you agree to these terms, and you confirm that you have the authority to accept them on behalf of yourself and, where relevant, any other person or business involved in the move. These terms are intended to be clear, fair, and legally sound for customers using a man with van in Pinner service within the UK. They apply to all quotations, bookings, and services unless otherwise agreed in writing.
For the purpose of these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Pinner. References to “you” and “your” mean the customer, hirer, or person arranging the service. These terms should be read carefully before any booking is confirmed. If any part of these terms is unclear, it is your responsibility to request clarification before the service begins.
We reserve the right to update these terms from time to time. Any updated version will apply to new bookings made after the date of publication or issue. Existing confirmed bookings will normally continue under the version accepted at the time of booking unless a change is required by law. If a change is necessary to comply with legal, regulatory, or insurance obligations, the updated position may apply immediately.
Booking Process
A booking with our man and van Pinner service is only confirmed once we have accepted your request and provided confirmation in writing, by email, message, or other recorded method. Initial enquiries do not constitute a confirmed reservation. Quotations are generally based on the details you provide, including collection and delivery locations, access conditions, estimated volume, item type, and any special handling requirements. It is your responsibility to provide accurate and complete information so that we can assess the work properly.
We may amend the quote if the information supplied changes, is incomplete, or is materially inaccurate. Examples include changes to the number of items, floor access, waiting time, parking restrictions, long carries, heavy lifting requirements, or the presence of fragile, bulky, or prohibited goods. If the actual work differs significantly from the details originally provided, we may refuse the job, adjust the price, or limit the service at our discretion. Booking acceptance may also depend on vehicle availability, staffing, and compliance with safety or transport requirements.
It is your responsibility to ensure that the booking details are correct, including the date, time, addresses, contact person, access arrangements, and any special instructions. You must also ensure that someone authorised is present at collection and/or delivery if needed. Delays caused by incorrect information, restricted access, missing keys, parking issues, or failure to gain entry may result in extra charges. Where a booking involves multiple stops, our obligations will be limited to the addresses confirmed at the time of booking.
Payments
Unless agreed otherwise in writing, payment is due in full on completion of the service. We may require a deposit, part-payment, or advance payment for larger jobs, same-day work, high-value moves, or services booked at short notice. Accepted payment methods will be advised during booking confirmation. We reserve the right to withhold or delay unloading, where lawful and reasonable, until payment terms are satisfied. Any bank charges, card fees, or costs arising from failed payments may be passed on to you where permitted by law.
All quotations are based on the information provided and on the assumption that the job can be completed within the estimated time and conditions. Waiting time, additional labour, extra journeys, congestion, parking penalties, storage, dismantling, reassembly, or extended travel caused by factors outside our control may be charged separately. If payment is not made when due, we may suspend any further work and recover reasonable costs incurred in pursuing outstanding sums.
Cancellations and Amendments
You may cancel or amend a booking, but the amount of notice given will affect any charges due. Unless a different cancellation arrangement has been agreed in writing, late cancellations may be subject to a fee to cover loss of time, administration, and any cost already incurred. Cancellations made close to the agreed time, or after our team has already been dispatched, may be charged at a higher rate because the vehicle, labour, and scheduling opportunity have been reserved exclusively for your job.
If you wish to change the date, time, or scope of the service, we will try to accommodate the request, but any amendment is subject to availability and may affect the price. We are not responsible for missed appointments or lost deposits where the cancellation or amendment was caused by incorrect information supplied by you, access failures, or your inability to be ready at the agreed time. If we must cancel due to illness, vehicle breakdown, unsafe conditions, legal restrictions, or force majeure, we will use reasonable efforts to rearrange the service or refund any prepaid amount for the cancelled element.
We may also cancel or suspend the service if you fail to provide safe access, if the premises pose a health and safety risk, if the goods exceed the agreed scope, or if you ask us to handle items that are unlawful, dangerous, or unsuitable for transport. In such cases, any wasted attendance time, labour, or travel costs may still be payable to the extent allowed by law.
Service Standards, Access, and Customer Responsibilities
You must ensure the property, access route, parking space, and loading/unloading area are suitable for the service. This includes arranging permits where necessary, protecting floors or walls where appropriate, and ensuring that items are ready to move at the agreed time. Any delays caused by access restrictions, security procedures, lift failures, building rules, or absence of the customer may incur extra charges. If a move requires more than one person, specialist equipment, or additional time, we may adjust the service accordingly.
You are responsible for disconnecting appliances, draining fluids, removing personal data from electronic items, and securing any loose contents unless we have expressly agreed to assist with such tasks. We do not accept responsibility for items packed by you unless damage is caused by our negligence. It is your duty to clearly label fragile goods and to declare any item requiring special care. We may refuse to carry, move, or store any item that we reasonably believe is unsafe, overweight, improperly packed, or likely to cause damage.
Liability
We will exercise reasonable care and skill in performing the service. However, our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for indirect, special, or consequential losses, including loss of profit, loss of opportunity, emotional distress, or business interruption, except where such limitation is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
We are not responsible for pre-existing damage, wear and tear, hidden defects, or weakness in furniture, property, fixtures, packaging, or access routes. If an item is already damaged or unstable, it is your responsibility to notify us before the move begins. Where we are asked to dismantle, reassemble, or connect items, we will not be liable for issues arising from faulty manufacture, poor design, missing parts, or unsuitable assembly instructions unless the problem is directly caused by our negligence. You should insure your goods adequately for the journey and any period in which they are in transit or temporarily handled by us.
Waste Regulations and Prohibited Items
Where our service includes disposal, clearance, or removal of unwanted goods, all waste handling will be carried out in accordance with applicable UK waste management laws and environmental regulations. You confirm that any waste handed over to us is accurately described and that you have the legal right to dispose of it. We may ask for evidence of ownership, origin, or authority to dispose of certain items, especially where the goods may be subject to restrictions, contain confidential material, or include electrical or potentially hazardous components.
We do not knowingly transport or dispose of items that are illegal, hazardous, explosive, corrosive, toxic, live, contaminated, or otherwise prohibited by law or by our safety policy. This includes, without limitation, asbestos, medical waste, chemicals, pressurised containers, fuel, fireworks, and items containing restricted substances. If prohibited items are discovered after booking, we may refuse to carry them and may charge for any time already spent attending the job. Any waste transferred to licensed facilities, recycling centres, or disposal partners will be handled in compliance with environmental duties, duty of care obligations, and relevant local authority or carrier requirements.
Insurance, Claims, and Delays
We maintain appropriate insurance cover for the services we provide, subject to policy terms and exclusions. Insurance does not automatically cover every item or every type of loss, and some goods may require separate cover arranged by you. Claims for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You must provide sufficient detail, including photographs where available, proof of value, and any other information reasonably required to assess the claim.
We are not liable for delay caused by traffic, road closures, severe weather, accidents, police or local authority instructions, customer unavailability, or events outside our reasonable control. Times given for arrival or completion are estimates only unless specifically agreed as fixed times in writing. If a delay occurs because of our fault, we will take reasonable steps to minimise the impact, but we will not be liable for losses that are not foreseeable and directly caused by the delay.
Storage, Retention, and Uncollected Items
If you ask us to hold goods temporarily, any storage arrangement must be agreed in writing and may be subject to separate charges and conditions. We may decline to store items that are valuable, fragile, hazardous, perishable, or unsuitable for short-term holding. If items are left uncollected, abandoned, or not accepted at the destination, we may store them at your risk and expense, arrange alternative delivery, or treat them as waste where permitted by law after reasonable notice. Any action taken will be proportionate and compliant with applicable legal obligations.
Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from them or the service provided by Man With Van Pinner, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, subject to any mandatory consumer rights that apply. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy. Any waiver must be made in writing. You may not transfer your rights or obligations under these terms without our prior written consent. We may subcontract or delegate any part of the service where reasonably necessary, provided that this does not materially reduce the standard of the service agreed. These terms constitute the entire agreement between the parties in relation to the booked service and supersede any prior discussions or understandings not recorded in writing.
By proceeding with a booking for a man with van service, man and van hire, or any related removal work, you confirm that you have read, understood, and accepted these Terms and Conditions. The purpose of these terms is to protect both parties, define responsibilities clearly, and ensure that the service is delivered lawfully, safely, and professionally. If you are arranging a move on behalf of another person, you confirm that you have their authority to do so and that you will ensure they are informed of these terms where relevant.