Privacy Policy
Man with Van Pinner Privacy Policy
This Privacy Policy explains how Man with Van Pinner collects, uses, stores, and protects personal data about its customers in the Pinner area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Pinner customers in the Pinner area who contact us, request a quote, make a booking, or otherwise use our services. It covers personal data collected offline and online, including by phone, in person, and through any online forms used to arrange services.
Who we are and data controller responsibility
Man with Van Pinner is the data controller for the personal data that we collect and process about our customers in relation to our man and van, removals, and associated services. As data controller, we decide what personal data is collected, the purposes for which it is used, and how it is processed, in accordance with data protection law.
Personal data we collect
We only collect personal data that is necessary to provide and manage our services. The types of information we may collect include:
Name and contact details, such as your full name, address, and any contact details you choose to provide when requesting a quote or booking a service.
Service and booking information, such as collection and delivery addresses, property access details, preferred dates and times, description of items to be moved, and any special instructions you provide.
Payment and transaction information, such as details required to process payments and records of the services you have purchased from us. Card information is handled by third party payment processors and is not stored by us where it is not necessary for us to do so.
Communication records, such as enquiries, quotes, booking confirmations, complaints, and any other correspondence relating to our services.
Technical and usage data, where applicable, such as information about how you access any online form or digital service we may use, including basic device or browser data and the time and date of your interaction.
How we collect your personal data
We may collect your personal data in the following ways:
Directly from you when you contact us to request information, request a quote, make a booking, or provide feedback.
During the performance of our services, for example when our team attends your property and confirms details about access, parking, or specific items.
From third parties acting on your behalf, such as a relative, friend, or business representative who arranges the service for you and provides your details.
From service providers that support our operations, for example payment processors or booking tools that you use to submit information to us.
Lawful basis for processing your data
We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract: We process your personal data to take steps at your request before entering into a contract, such as providing a quote, and to perform our contract with you by delivering our services.
Legal obligation: We may process your information to comply with legal requirements, such as tax, accounting, and insurance obligations.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, keeping records of past work, and handling queries or complaints.
Consent: In limited cases, we may rely on your consent, for example where you have agreed to receive certain optional communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide our services, including arranging, managing, and completing man and van and removal services in the Pinner area.
To respond to enquiries and quote requests, so that we can provide accurate pricing and availability information.
To manage bookings and customer relationships, including confirmations, changes to bookings, and service updates.
To process payments and maintain financial and transaction records related to our services.
To improve our services, for example by reviewing feedback and understanding how our services are used.
To manage our business operations, including internal administration, accounting, and record keeping.
To address queries, disputes, or complaints and to enforce or defend legal claims where necessary.
Data sharing and use of processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy, and always in accordance with data protection law.
We may share your information with service providers acting as data processors, such as:
Payment processing providers that handle card or electronic payments on our behalf.
Information technology and system support providers that help us to operate our booking, communication, or record-keeping systems.
Professional advisers, such as accountants or legal professionals, where this is necessary for business, tax, or legal purposes.
These processors are only permitted to use your data in accordance with our instructions and are required to keep your data secure and confidential.
We may also share personal data with third parties where required by law, to respond to legal processes, or to protect our rights, property, or safety or that of our customers and the public.
International transfers
Where any of our service providers or systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, in line with data protection requirements. This may include using standard contractual clauses or ensuring that the recipient is in a country approved as providing an adequate level of protection.
Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting obligations.
In general, we keep customer and booking information for a period that allows us to respond to queries about past work, meet our tax and accounting obligations, and manage any potential legal claims. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable person.
The specific retention period may vary depending on the nature of the data and the requirements of applicable laws or regulations.
Data security
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for their role, using secure systems for storing records, and using secure methods for handling and disposing of information.
While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we continually review and update our practices to maintain an appropriate level of protection.
Your data protection rights
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights include:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other legal basis to retain it.
Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we investigate a concern about accuracy or legality of processing.
Right to object: You may have the right to object to certain types of processing, including processing based on our legitimate interests, where your particular situation gives you reasons to object.
Right to data portability: In some cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to ask us to transmit that data to another controller where technically feasible.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Exercising your rights
If you wish to exercise any of your data protection rights or have any questions about how your personal data is handled, you can contact us using the usual contact details you use to arrange services with Man with Van Pinner. We may need to verify your identity before responding to your request to ensure your data is protected.
We aim to respond to all valid requests within the time limits set by data protection law. There is generally no fee for exercising your rights, but we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.
Complaints and your right to contact the regulator
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Man with Van Pinner in the Pinner area.
