Terms and Conditions
Man with Van Pinner Service Terms and Conditions
These Terms and Conditions govern all removal, transport and related services provided by Man with Van Pinner. By booking a service, you agree that you have read, understood and accepted these Terms and Conditions. These terms apply to both household and commercial customers within our service area.
1. Definitions
In these Terms and Conditions the following words have the meanings set out below.
Customer means the person, business or organisation that makes a booking with Man with Van Pinner for removal, transport or related services.
Services means any removal, transport, packing, loading, unloading, delivery, furniture moving, or related services supplied by Man with Van Pinner to the Customer.
Items means any goods, furniture, boxes, equipment, or other property that the Customer asks us to move, handle, store, dispose of or otherwise deal with.
Vehicle means any van or other vehicle used by us to perform the Services.
Contract means the agreement between the Customer and Man with Van Pinner incorporating these Terms and Conditions.
2. Scope of Services
Man with Van Pinner provides local and regional removal and light transport services, including loading, transport and unloading of Items. Additional services such as packing, unpacking, furniture disassembly and reassembly may be provided if agreed at the time of booking.
The precise scope of Services will be set out in our booking confirmation. The Customer is responsible for ensuring that all details of the Services required are accurately communicated to us before the Contract is formed.
3. Booking Process
All bookings are subject to availability and are not confirmed until we have provided explicit confirmation. Requests for service can be made by enquiry through our contact channels. We may ask you for further information before offering a quotation.
You will be asked to provide full details of the required Services, including collection and delivery addresses, access information, dates and times, an accurate list or description of Items, and any special handling requirements. The quotation we provide is based on the information supplied. If the information is incomplete or inaccurate, we may adjust the price or refuse to carry out all or part of the Services.
A Contract is formed when you accept our quotation or agreed rate and we confirm the booking. Confirmation may be given in writing or clearly communicated by other means. Once confirmed, the booking date, time and scope of Services are reserved for you.
We reserve the right to refuse any booking at our discretion, including where we believe the work may be unsafe, unlawful, or beyond our operational capacity.
4. Customer Responsibilities
The Customer agrees to ensure that:
The property at collection and delivery locations is safe, accessible and suitable for our Vehicles and personnel.
All Items are properly packed, secured and ready for loading unless packing services have been specifically agreed.
Any fragile or high value Items are clearly identified and, where possible, appropriately protected.
Parking arrangements are in place and any necessary permits or consents have been obtained before we arrive.
All relevant information regarding access restrictions, stairs, lifts, time restrictions, and any other special circumstances has been provided in advance.
The Customer or an authorised representative is present at both collection and delivery to supervise, give instructions and check the condition and quantity of Items.
Failure to comply with these responsibilities may result in additional charges, delay, or our refusal to proceed with part or all of the Services.
5. Quotations and Pricing
Quotations are based on the details supplied at the time of enquiry and are valid for a limited period specified at the time of issue. Prices may be calculated according to factors such as distance, time, volume, weight, manpower required, and any additional services requested.
We reserve the right to modify the quoted price if:
The work is materially different from that described when the quotation was issued.
Access is more difficult than advised, requiring additional time or personnel.
Extra Items are added or additional journeys are requested.
Waiting time occurs due to circumstances outside our control.
Any additional charges will be explained where possible before they are incurred. If you do not accept revised charges, we may decline to complete elements of the work that fall outside the original scope.
6. Payments
Unless otherwise agreed in writing, payment terms are as follows.
A deposit may be required to secure the booking. The amount and timing will be communicated at the time of booking.
The balance of the agreed price is normally payable on completion of the Services, or in advance for certain types of work. We will inform you of the applicable arrangement when confirming your booking.
We accept commonly used payment methods, which will be communicated at the time of booking or at the latest before the Service is carried out.
If payment is not made when due, we may withhold completion of the Services, retain Items in our possession as security, and charge reasonable interest or late payment fees where permitted by law.
For business Customers, we may issue invoices on agreed terms. If invoices are not paid within the specified period, we reserve the right to suspend further Services and charge interest and reasonable recovery costs.
7. Cancellations and Amendments
If you need to cancel or amend a booking, you must notify us as soon as possible. Your right to cancel or amend, and any charges that may apply, will depend on when you contact us relative to the scheduled service date.
Cancellations or significant changes made with reasonable notice may be allowed without charge or with a reduced charge, at our discretion. Cancellations or major reductions in scope made at short notice may incur a cancellation fee up to the full quoted price, to cover time reserved and any costs already incurred.
We reserve the right to cancel or reschedule a booking in circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdowns, illness, accidents, road closures, or safety concerns. In such cases, we will inform you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for Services not provided, but we will not be liable for any consequential loss.
8. Access, Parking and Delays
The Customer is responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery addresses. Any parking charges, fines or penalties arising from inadequate arrangements or illegal parking requested by the Customer may be charged to the Customer.
If our team is delayed in starting or completing the Services due to issues outside our control, including but not limited to lack of access, incomplete packing, absence of the Customer, or waiting for keys, we may charge reasonable waiting time at our standard hourly rates.
If we are unable to complete the Services due to access problems or other issues caused or contributed to by the Customer, we may treat the booking as cancelled and charge accordingly.
9. Items Excluded from Transport
We reserve the right to refuse to move, handle or transport any Items that we reasonably consider to be dangerous, illegal, excessively valuable or otherwise unsuitable. These may include, but are not limited to, hazardous materials, explosives, flammable liquids, weapons, live animals, perishable goods, illegal substances, cash, securities and certain high value items such as jewellery or important documents.
The Customer must not include such Items in any box, container or load without our prior written consent. If we discover any prohibited Item, we may remove it from the Vehicle, decline to transport it, or, where required by law, notify the relevant authorities.
10. Packing and Protection of Items
Unless packing services are expressly included in the Contract, the Customer is responsible for ensuring that all Items are suitably packed and protected for transport. Fragile Items should be individually wrapped or boxed and clearly marked.
We will take reasonable care in handling and securing Items in the Vehicle. However, we are not responsible for damage that results from inadequate or improper packing by the Customer or a third party.
If we provide packing services, we will use suitable materials and take reasonable care, but we do not guarantee that packing will prevent all possible damage, particularly in relation to Items with existing weaknesses, defects or wear.
11. Liability and Limitations
We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to Items or property is subject to the limitations and exclusions set out in this section.
We are not liable for loss or damage that is not caused by our negligence or breach of duty, including but not limited to loss or damage resulting from inherent defects or fragility of Items, pre-existing damage, inadequate packing by the Customer, normal wear and tear, or changes in atmospheric conditions.
We are not liable for any indirect or consequential losses, such as loss of profits, loss of business, loss of opportunity, loss of data, or emotional distress.
Our total liability for loss of or damage to Items, whether arising from negligence, breach of Contract or otherwise, will not exceed a reasonable sum proportionate to the value of the affected Items and the price paid for the Services, subject to any applicable statutory protections. Where possible, any claim should be supported by evidence of value and condition.
We will not be liable for any loss or damage unless you notify us in writing within a reasonable time after the completion of the Services, giving full details of the alleged loss or damage. Failure to notify us promptly may affect our ability to investigate and handle the claim.
12. Insurance
Man with Van Pinner maintains appropriate insurance cover for its operations in line with industry practice. Details of cover can be provided on request. Our insurance is subject to policy terms, conditions and exclusions.
Customers are encouraged to maintain their own contents or business insurance and to check that their policies cover Items during removal and transit, especially where Items are of high value or particular sensitivity.
13. Waste and Disposal Regulations
Man with Van Pinner operates in compliance with applicable waste and environmental regulations. We are not a general waste collection service and cannot remove or dispose of waste that falls outside the scope of licensed carriers and lawful disposal routes.
If the Service includes removal of Items for disposal, we will only take Items that may lawfully be transported and disposed of at appropriate facilities. We may refuse to take any Item that we reasonably suspect to be hazardous, contaminated, illegal or otherwise unsuitable for disposal through our usual channels.
The Customer is responsible for ensuring that any Items presented for disposal are not hazardous waste and do not require special licensing or treatment, unless this has been explicitly agreed in advance. Any additional charges or liabilities arising from undisclosed hazardous or prohibited waste may be passed on to the Customer.
We support responsible disposal and recycling where available. However, we cannot guarantee that all Items will be recycled and will follow applicable regulations and facility availability when deciding on disposal methods.
14. Data Protection and Privacy
We will handle any personal information provided by the Customer in accordance with applicable data protection laws. Information collected during the booking and delivery of Services will be used for administering the Contract, handling payments, improving our services, and meeting legal obligations.
We take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share information with trusted partners or service providers only where necessary for the performance of the Services or for legal and regulatory purposes.
15. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns. We will review all complaints fairly and aim to resolve them promptly.
Where a complaint relates to alleged loss or damage, you may be asked to provide photographs, receipts or other evidence to assist our investigation.
16. Force Majeure
We are not liable for any delay or failure to perform our obligations under the Contract to the extent that such delay or failure is caused by events or circumstances beyond our reasonable control, such as extreme weather, natural disasters, accidents, road closures, strikes, acts of terrorism, pandemics, or failure of utilities and communication systems.
If a force majeure event occurs, we will take reasonable steps to notify you and to minimise disruption, including rearranging the Services where possible.
17. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Any changes made after your booking confirmation will not affect that Contract unless agreed in writing.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services provided by Man with Van Pinner.
